BlackwellCloud is committed to the highest standards of transparency, compliance, and client protection. Below you will find key regulatory information about our firm, our licences, and our obligations across the jurisdictions in which we operate.
BlackwellCloud (Hong Kong) Limited is a company incorporated i. Our registered office is located at:
803B, 8/F, West Bund Garden,
290-296 Un Chau Street,
Cheung Sha Wan, Kowloon,
Hong Kong
We are a financial services firm specialising in wealth management, investment advisory, family office services, and cross‑border advisory for high‑net‑worth individuals and institutions.
BlackwellCloud maintains a robust Anti‑Money Laundering (AML) and Counter‑Terrorist Financing (CTF) framework in accordance with the requirements of the Hong Kong Anti‑Money Laundering and Counter‑Terrorist Financing Ordinance (AMLO) and the UK Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
Our AML/CTF policies include:
We are committed to cooperating with law enforcement and regulatory authorities in the prevention of financial crime.
In accordance with SFC and FCA requirements, we take the protection of client assets and money extremely seriously.
We do not have any proprietary interest in client assets, and we maintain strict internal controls to ensure that client assets are protected from misappropriation or misuse.
BlackwellCloud is committed to resolving client concerns promptly, fairly, and in accordance with regulatory requirements. We maintain a formal complaints handling procedure in line with SFC and FCA guidance.
If you have a complaint about our services, please contact our Compliance Officer at:
Email: compliance@blackwellcloud.io
Post: 803B, 8/F, West Bund Garden, 290-296 Un Chau Street, Cheung Sha Wan, Kowloon, Hong Kong
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) in the UK or the Securities and Futures Commission (SFC) in Hong Kong.
We have implemented a Conflicts of Interest Policy to identify, manage, and mitigate conflicts that may arise in the course of our business. We are committed to acting in the best interests of our clients and ensuring that any conflicts are disclosed and managed appropriately.
Key measures include:
For further information, please contact our Compliance Officer.
BlackwellCloud maintains a comprehensive risk management framework to identify, assess, and mitigate the risks inherent in our business activities. This includes market risk, credit risk, operational risk, and liquidity risk.
Our risk management processes include:
We are committed to maintaining adequate capital resources in accordance with regulatory requirements to support our business activities and protect client interests.
We are committed to protecting the privacy and confidentiality of our clients' personal data. Our data protection practices comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and the UK General Data Protection Regulation (UK GDPR).
For full details of how we collect, use, store, and protect your personal data, please refer to our Privacy Policy and Cookie Policy.
If you have any questions about our data protection practices, please contact our Data Privacy Officer at privacy@blackwellcloud.io.
In accordance with regulatory requirements, BlackwellCloud maintains adequate Professional Indemnity Insurance (PII) coverage to protect our clients against losses arising from professional negligence or errors in the provision of our services.
Our PII policy covers all regulated activities undertaken by our Hong Kong and UK entities and is reviewed annually to ensure appropriate coverage levels.
We are committed to preventing and detecting financial crime, including fraud, bribery, corruption, and money laundering. We have a zero‑tolerance policy towards such conduct.
Our Whistleblowing Policy allows employees, clients, and third parties to report concerns about misconduct or potential regulatory breaches confidentially and without fear of retaliation. Reports may be made to our Compliance Officer at compliance@blackwellcloud.io.
All reports are treated seriously, investigated appropriately, and handled with strict confidentiality.
Our services provided through our Hong Kong entity are governed by the laws of the Hong Kong Special Administrative Region. Services provided through our UK entity are governed by the laws of England and Wales.
Disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong or the courts of England and Wales, as applicable, unless otherwise agreed in writing.
If you require further information about our regulatory status, compliance policies, or any matter disclosed in this section, please contact our Compliance Department:
We also encourage you to visit the official websites of the Securities and Futures Commission (sfc.hk) and the Financial Conduct Authority (fca.org.uk) for additional information on regulatory protections and investor rights.